🔴 Days 1-14
Stop the Bleeding
Fix ALL customer support channels
Remove wallet credit expiry
Stop auto-closing tickets
Add payment idempotency keys
Deploy transaction status page
Remove ads from booking flow
Reply to 100 negative reviews
🟠 Weeks 3-6
Build Trust
Launch refund tracker + SLA
Implement CAPTCHA retry logic
Multi-gateway payment failover
Food vendor SLA + auto-refund
Crash analytics + top 10 fixes
🟡 Weeks 7-12
Scale & Optimize
Real-time train data upgrade
Low-end device testing matrix
Community data verification
Transparent fee breakdown
Trust restoration campaign